What our Customers say...
I have been working with Ryan and Tyler on a Chatham County home and their kindness, clear, frequent and thorough communication is SO helpful.
I'm in the midst of a difficult process in my family. They have been so helpful.
I just wanted to make sure to share that praise.
I've never seen a team work so hard with such good humor and determination. They were terrific!
I don't know what else you people could do, that could enhance the quality of your work and performance. I would especially like to thank Luke Starritt for helping my wife and I through this ordnance. We give SERVPRO 10 out of 10!
Any time that we have a storm our house does floods. I gave them all excellent in all categories, polite, prompt, they clearly explained the process. I would recommend them to all family, and friends.
All 10's. Service was wonderful; Ryan and his crew were so efficient and courteous. Made a bad situation feel better. A relief was present when they made their process clear and they let me know that some of my content could be saved from the fire.
What a great experience. Every time they came to our home after our basement flooded due to storms (and the slope that our house was on did not help the issue), they were on time and the techs were as nice as can be very professional and honest. I would and will recommend them to anyone. Thank you SERVPRO.
After having a drain back up and flood 2 rooms in my house, I called SERVPRO of Lee & South Chatham Counties. They had a fast response, provided top quality service of cleaning up the mess and drying out the rooms. The workers were very professional, courteous and friendly. I would recommend SERVPRO of Lee & South Chatham Counties to any one. Thanks SERVPRO.
These guys are amazing. Professional and answered all our questions concerning our fire damage. We highly recommend them. If we could give them 10 stars they would get it. Thanks Team SERVPRO.
Andy & Johnny.
I had a flood in my home just a couple weeks ago. SERVPRO was at my house cleaning up and drying the flooded area so fast! I think many of my belongings were saved because of their speed and organization. They kept me informed of every step, and were so courteous and careful of my things.
Thank you, SERVPRO, you are the best!
A death put me in the position of executor of an estate. The house I needed work on would require extensive cleaning inside.
I called 4 contractors, all claiming expertise in this type of a cleaning job. SERVPRO of Lee & South Chatham was one of the contractors, and Luke, the owner came to do the estimate. Contrary to all the other estimators, he was very professional and with clarity but not with excessive drama he informed me of the type of jobs they do, and how they would do this one.
I chose SERVPRO, and have not regretted it for a moment. Luke and his crew did an exceptional job, including returning multiple times for follow-up work, some suggested by me and some by themselves, and delivering a truck load of items directly to my house, carefully boxed. Every person I worked with, managers, staff, accounting, were professional and friendly. The owners of this location have clearly done a great job choosing their staff.
My highest recommendation.
I moved in to my small apartment about 5 months ago and because I had a puppy who dragged food everywhere and peed wherever he liked until he was trained, my carpet looked pretty awful. Every other place I called did not want to come or asked for some ridiculous fee because of the fact that my apartment is small and half of it is hardwood. SERVPRO was really nice about that and super professional. They came in and were gone in less than an hour. My carpet looks amazing and I'm really happy. Super friendly and hard working.
SERVPRO did an amazing job helping restore a building for East Chatham Baseball Little League. Between mold remediation and cleaning, the building that hasn't been used in over 10 years looks almost brand new. Luke and staff were friendly, knowledgeable and reliable. The quote was fair and they even came back to do more when they weren't satisfied. I would highly recommend SERVPRO and they'll be my first call for any future issues.
My husband and I own a business in Chatham County. We had a water leak coming through our ceiling. SERVPRO of Lee & South Chatham Counties were recommended through one of our good friends that used them just a few weeks prior. I was so impressed by their turn around time. The customer service was incredible and the men were a delight to work with! I will definitely use this company again if something else comes up.
People cannot stop talking about what a great job SERVPRO of Lee & South Chatham Counties did. So many people in the community are pleased and are excited about the updates.
Lightning struck our 4-story home and created a fire as it traveled through the interior wiring. The walls, carpets and floors were waterlogged and there was soot and a strong odor throughout the house. In addition to providing top-notch clean-up and restoration, the SERVPRO of Lee & South Chatham Counties team documented damaged items and gave me expert advice as I dealt with the aftermath of the fire.
Thank you very much for the excellent job you did restoring our house to a livable place once again. We were lucky and blessed that our smoke detectors and fire extinguishers worked but we still had an overwhelming mess. Your expertise, hard work and efforts allowed us to return to the comfortable and safe place that our home was before the fire. PS Special thanks to the girls and young men who did the crawlspace and house cleanup. Very hard workers, very considerate. Thank you again.
The small grease fire we had in our home was a first for us and hopefully the last! SERVPRO of Lee & South Chatham Counties came in and cleaned up and all the mess and was able to get the smell of fire out of our house.
I absolutely love these guys. I had so many people look at my crawl space and Luke and his team were the first people to tell me mold was present. They were polite, professional and worked with my high expectations. They removed the mold, painted under the house with an anti-mold paint and put a vapor barrier down, all in a timely manner and explained the process clearer. I also liked the itemized invoice. I’m so happy I found SERVPRO of Lee and South Chatham Counties. They rock!
SERVPRO of Lee & South Chatham Counties were incredible! We had a leak in our office and they arrived in record time! They had amazing customer service.
We initiated a phone call to them for Large Branch that had penetrated our Roof and water was entering our finished area of the Home . Today when situations arise we rarely see "such a concerned response by a Vendor", in our case Luke Starritt owner & one of his employees were on site in 90 minutes accessed , & returned 2 hours later , scale our roof , tarped spot, vent area resealed, and further advised the Roofer would be onsite in 24 hours to effect complete repair. WOW! This Franchisee is an 11+.
A truly professional company that can be trusted by any customer needing damage repair service.
I want to say thank you to the crew of SERVPRO of Lee & South Chatham Counties for coming to RUE 21. They came in a needed time and they were awesome. Ryan was the one that explained the process to me and I appreciate that so much!
Just a note to say thank you so very much for taking care of the remediation process of my daughters condo. It was difficult being so far away and trying to fully understand the issues. You made it easy. Thanks for going above and beyond to help.
When I needed a water restoration company I had no idea who to call. I went with SERVPRO of Lee and South Chatham Counties from word-of-mouth recommendation. I was blown away by the difference in customer service and professionalism, from the initial phone call. I was told up front what would be done and why. I would recommend SERVPRO of Lee and South Chatham Counties to anyone!
Working with Luke & SERVPRO was the best decision! They were extremely professional, quick & reliable. The overall experience was wonderful and I would absolutely recommend them to anyone!
I found that working with the crew that cleaning, etc. made a very unpleasant weekend as pleasant as possible. They worked hard, and were friendly. I and my family appreciate all that they did.
I thought it important to reach out to you regarding the professional - Luke Starritt. When I met him about my parents' flooded basement in Sanford, he was attentive to details, addressed all concerns and always had an incredible team on the job. He has proven to be a great representative for SERVPRO.
Luke was very kind and informative. He arrived quickly, knowing it was my only day off. He helped me understand what I needed to look out for and how to handle my mold issue. He deserves to be acknowledged! Thank you again!
I would love to thank Luke, Ryan, and Vincent for all their efforts to settle this claim and putting everything back in place, plus. It was a difficult claim to handle because of the timing (many other claims at the same time, the time of year-winter) and trying to keep the insurance office running while the storm damage was being repaired. I would certainly recommend SERVPRO of Lee & South Chatham Counties as a great company.
I have had the best experience with this company! My dog cut himself and bled all over our microfiber sectional yesterday. The first cleaning company I spoke to turned me away saying it couldn't be done. I was not satisfied with that company's response so I called SERVPRO. I then spoke with Luke who told me there are no guarantees but they could at least attempt to get the multiple large blood stains out. His men came in and in record time got all the stains out!
SERVPRO of Lee and South Chatham were a godsend. They arrived promptly and mitigated further damage and worked very well with our insurance company. They explained everything that they were doing and worked to make sure we were satisfied. I couldn't be happier with their job or work ethic and have enthusiastically recommended them to a friend who had a similar incident. SERVPRO made an unpleasant and stressful incident much easier to deal with and overcome.
I had a great experience with SERVPRO. They were very professional and communicated every step with me. I had a dishwasher flood with water seeping into my wall and flooring. SERVPRO took care of everything for me and my kitchen very clean. They isolated the affected areas and updated me regarding all progress. Luke and Ryan were dispatched to my home were very courteous and informative. Communication was handled in a timely manner on a daily basis. I would highly recommend them!
I cannot think of anything that could improve this SERVPRO franchise (Lee and South Chatham).They are very professional staff and are customer-service-oriented. I liked all the men that assisted my problem, they were very helpful!
Excellent service by the whole team at SERVPRO. They answered all of my questions with patience and even provided additional information I did not ask for. Great Team!!
Very happy SERVPRO was able to remove the mold I found in my bathroom. Very pleased with the crew that worked in my home. Now my bathroom is clean for my guests during the holidays.
SERVPRO came after a fire in my garage (accident on my part). They were able to quickly remove the damage and all of the soot in my garage. Now I can continue to fix my lawn mower so it works before spring.
After a pipe burst in my kitchen SERVPRO arrived quickly to dry everything out. Very happy with the prompt response because I was worried about mold forming.