Recent Posts

Talking to Your Family About Fire Prevention and Safety

5/17/2022 (Permalink)

Understanding Residential Fires 

Talking to your family about fire safety can be a challenge. It can be difficult to explain the dangers to children without causing them unnecessary worry.

The American Red Cross provides the tips to help you have a conversation with your family about fire prevention and safety. According to the American Red Cross, you and your family have about two minutes to get out of your home.

If a fire occurs in your home, GET OUT, STAY OUT and CALL FOR HELP. Never go back inside for anything or anyone.

Talk with all family members about a fire escape plan and practice the plan twice a year.

Install smoke alarms on every level of your home, inside bedrooms and outside sleeping areas.

Test smoke alarms every month. If they’re not working, change the batteries.


SERVPRO of Lee & South Chatham Counties is available 24 hours a day, 7 days a week if you have fire damage in your home. We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event.

From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

3 Things To Do Before a Flood Hits

5/3/2022 (Permalink)

During the storm season, business owners in Lee & South Chatham Counties need to consider the risk of flooding. If the winds and rain pick up too much, it's possible that rivers, oceans, or sewer lines could overflow, making their way into the property. Proprietors, should this happen, would have a lot to deal with including a ruined structure and lost valuables. While no one can control nature, people can adopt preventative measures to ward off the catastrophic effects of unexpected events. It's best to understand and know what to do before the water rises.

1. Review Your Policy

Are you covered for flood damage? Many people have a hurricane or water clause; however, it doesn't always cover a flood. Therefore, it's best to spend some time now ensuring that your policy has everything you need. Locate the paperwork, have a copy with you at all times and be aware of your agent's procedures. The following are a few questions to which you should know the answers:

  • Who do you call?
  • How do claims work?
  • What is your deductible?
  • Do you have property loss?

2. Secure the Structure

Minimize the impact of flooding by taking precautions early. This includes moving items to higher ground, keeping them safe and dry. Locate someplace in your building, either a second story or stacking boxes. Anything of major value should be shifted for protection. Gather documents or contracts that you can't afford to lose. Floodwater is contaminated. You won't have immediate access to them. It might be best to backup files on a server or cloud, so you can access them elsewhere. Finally, establish an external barrier with sandbags.

3. Understand Restoration

If storm damage happens, it's important to seek immediate assistance. The black water contains microbes that could further ruin the premises and is not acceptable for personal repair. Rather than waiting to find someone when it happens, do some research ahead of time, locating a reputable water restoration company in Lee & South Chatham Counties.
Protect your establishment from flooding. Have phone numbers and paperwork handy and safeguard the structure as much as possible.

If you have any questions or are ever in need of emergency restoration services, SERVPRO of Lee & South Chatham Counties is available to take care of your needs 24/7.

Give us a call at 919-533-6776. 

No Job Too Small

5/3/2022 (Permalink)

Cleaning and restoring commercial properties require a unique blend of training, experience, and equipment. Our team at SERVPRO of Lee & South Chatham Counties has the resources and expertise to give you excellent results while minimizing disruption to your clients. We can help make it “Like it never even happened.”

  • Small Office Buildings
  • Large Office
  • Apartment Buildings
  • Senior Facilities
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential

Why SERVPRO?

  • FASTER: With more than 1,900 U.S. and Canadian Franchise locations, SERVPRO is strategically positioned throughout the nation to be faster to any-sized disaster.
  • READY: SERVPRO is always ready to help when disaster strikes but also knows the importance of ensuring home and business owners are “Ready for whatever happens.”
  • PROOF: The science of Drying was developed out of the need to further validate the drying process and use more precise documentation on defining when a structure is dry.
  • HERE TO HELP: Communication is the most important part of the process to keep everyone informed during cleanup and restoration.  We accomplish this through the Here to Help Connection process.

Our team responds quickly to your Lee & South Chatham Counties area fire, water, or mold damage emergency, 24 hours a day. Whether the damage occurs in a small business building, a senior facility, an apartment complex, or a big box store, we have the training, experience, and equipment to handle the situation. Our network of 1,900+ Franchises gives us access to trained restoration technicians and resources to respond to any size restoration emergency.

Creating Ozone

5/3/2022 (Permalink)

Ozone generators are one of the most common ways to quickly remove airborne contaminates and odors from homes, offices, and even cars. The same molecular process that makes ozone generators so effective is also what makes them dangerous.  When inhaled, ozone can damage the lungs. It can take up to 60 minutes after the generator cycle ends for the ozone to be neutralized, making it safe to breathe.

What is ozone? Ozone is a molecule composed of three atoms of oxygen. Two atoms of oxygen form the basic oxygen molecule. Ozone generators create O3, (ozone) which disburses into the space to be treated. Nature creates O3 as a natural cleaner during thunderstorms, and from sunlight striking the earth’s atmosphere. Have you ever taken a walk after a thunderstorm and experienced the clean, fresh smell in the air? That's O3, or ozone cleaning the air.

After removing the source of the odor, use the ozone machine to oxidize remaining organic odors. Ozone can be especially helpful in fire or smoke damage restoration. We here at SERVPRO Lee & South Chatham Counties use our ozone machines in these type of jobs, large and small. After drying the area fully and removing any organic matter, set the unit as a high as possible. Ozone is heavier than air and will fall. Set up an air mover to help circulate the ozone. Once completed, you must ventilate thoroughly for it to be safe.

Introducing Our Submersible Water Pumps

4/1/2022 (Permalink)

When it comes to repairing and restoring water damage, submersible water pumps are an integral part of the water extraction stage. Submersible water pumps are a key piece of equipment thanks to their powerful pumping abilities and range of sizes and capacities – no matter your specific needs, there will surely be a submersible water pump that’s right for the job.

If you’d like to learn more about that submersible water pumps that highly trained professional restoration specialists use, you’ve come to the right place. Read on for a quick summary of what submersible water pumps are and how they work.

What Are Submersible Water Pumps?

As its name might suggest, a submersible water pump is a type of pump that can be fully submerged in water. This is achieved by constructing the pump such that body of the pump is firmly coupled to the motor, and keeping the motor fully sealed with an airtight seal. There are plenty of different types of submersible pumps, each with a different application.

Submersible pumps are designed to prevent one of the most common problems associated with removing water called pump cavitation, which is when an air bubble forms due to different elevations of the pump and fluid surface. Furthermore, submersible water pumps are more energy-efficient than other types of pumps like jet pumps; they use water pressure to push fluids to the surface for removal, whereas jet pumps pull fluids downwards to be removed.

Submersible pumps are also quieter and less prone to overheating than other water pumps since they are fully submerged under the water surface. The full submersion of the pumps also means that they never need to be primed as well, making them a great investment when it comes to water removal.

How Submersible Water Pumps Work

Submersible water pumps first pull water into the pump via the foot valve, and the water then strikes the blades of the impeller in the pump. The speed of the water flow increases as it hits the blades of the impeller.

The rotations of the impeller then push the water into the diffuser, which converts the kinetic energy and speed of the water into pressure, causing the water to be pushed to the surface as it is discharged from the outlet valve of the submersible water pump. Once the water has reached the surface, it can be safely and quickly removed.

Uses of Submersible Water Pumps

Thanks to their versatility, different types of submersible water pumps are installed for different use cases. Single-stage submersible water pumps are suitable for uses like sewage pumping, draining, and other industrial uses. Multiple-stage submersible water pumps, which are typically lowered down into a borehole, are commonly seen in residential, commercial, and industrial water extraction.

With all these points in mind, we hope that you have a clearer picture of just how useful submersible water pumps are when professionally repairing and restoring water damage. If you’d like to learn more about water damage repair or any of the professional restoration and cleaning services we offer, SERVPRO Lee & Chatham Counties is here to help! Please get in touch with us today and we’ll gladly answer any questions you might have.

Common Air Duct Contaminants

4/1/2022 (Permalink)

Most residential and commercial property owners take their air ducts for granted. So long as cold and hot air is emitted when desired with no chemical or burning scent, most people are content. However, air duct contaminants can become a real problem and it must be addressed. 

Pests

Ductwork is the perfect conduit for warm air during winter and cool air during summer. This makes it an attractive nesting spot for many insects and rodents, some of which might spread pathogens and cause other damage. Unless you enjoy rats, mice or roaches suddenly showing up in your property, you’ll probably want to have your ductwork cleaned regularly. 

Dander, Dirt And Dust

These are the most frequent contaminants that you’ll find in typical ductwork. Textiles such as furniture and carpets often generate dust and dirt will gain entry through windows and doors that are opened. Dander is the result of hair and skin cells that are shed by both animals and people.

The good news is that the majority of dirt, dust, and dander are removed during standard vacuuming and cleaning. The bad news is that because they consist of particles that readily become airborne, your air ducts will suck them in. While HVAC systems have filters that are capable of capturing the particulates in varying quantities, there is still plenty that will end up in the ducts, accumulating as the months and years go by. 

Mold

Mold can be found in virtually every home, from studio apartments to penthouses and mansions. However, most forms are relatively harmless to humans and pets. They result from condensation within ducts which frequently occurs because of insufficient insulation. Once mold colonies form, they will contaminate the air of the interior each time the HVAC system is activated. There is also rare black and green mold that is considered a biohazard and if they appear in your home you’ll need to evacuate so the property can be professionally cleaned.

Allergens And Pollen

Both airborne allergens and pollens behave similarly to dirt, duster, and dander, appearing within air ducts. While some of it comes from outside the building, others will be generated from within. Either way, both will compromise the quality of your indoor air and can cause some serious effects on your health.

As you can see, there are at least five contaminants that can appear in your building’s ductwork. Commercial property owners, in particular, must be careful because businesses are required by OSHA (Occupational Safety and Health Administration) to create a safe working environment for employees. If your commercial building is found to have contaminants in the ductwork that is harming employees or customers, it can threaten your business and potentially lead to fines and litigation, not to mention a loss of reputation.

This is why regular cleaning of your ductwork is so important, but because the task can be tedious, it is best to hire a professional like SERVPRO that has the expertise, equipment, and credentials needed to get the job done right.

How to Prepare for a Storm

4/1/2022 (Permalink)

Storms can be as unexpected as the damage they cause. Often, with the right preparation, much of the storm damage can be minimized or prevented altogether. Here are some tips to help prevent the damages storms may cause.

Clean Your Gutters

When it rains, and your gutters are clogged, it could cause the overflow to run down into your home. Often, this water can go undetected and sit. Over time, mold can grow in these areas that remain wet. Having clean and sturdy gutters before the rain comes can minimize the damage a storm may cause.

Landscaping and drainage

Depending on the land your home is built, water runoff can accumulate around your foundation, and flood your homes. Fortunately, there are solutions with the right landscaping. Better pathways can be created for water runoff, guiding the water away from your home. If you have noticed puddles or water accumulation near your home when it rains, contact a professional to help, before a storm comes. That can make the difference in whether your home is damaged or not.

Damaged or Dead Trees 

Storm damage often occurs when a tree or limbs break off and falls onto a home. Snow and rain can weigh down trees, while wind can make them bend. If this happens to trees and limbs that are dead or damaged, there’s a high chance that they will break. Before the storm season comes, be sure to trim your trees, and remove all dead limbs.

Dirty Water Cleanups

4/1/2022 (Permalink)

Did You Know There Are 3 Varieties of Water Damage?

If the disaster seems manageable you may be tempted to handle it yourself, unlike a large flood or burst pipe. While this may seem like a cost saving idea in the short run, the hazards and future problems can become very costly. In reality, cleaning up and restoring a water damage isn’t always as straightforward as it seems.

Below we have highlighted three major things you need to be aware of when addressing water damage from a small to big water loss.

1) Know What You’re Dealing With

Water damage can be caused by  the three types of water listed:

  • Clean water (Category 1)
  • Gray water (Category 2) 
  • Black water (Category 3) 

It’s crucial to understand the differences between each of these categories, Category 2 and Category 3 water both present risks to you, your employees, customers and loved ones. And all three categories need to be handled in a different manner to be done properly.

Clean Water-

The most common sources of clean water normally come from a pipe, water heater, steam lines or even rainwater after a storm. The basic rule of thumb- it should look and smell like tap water. These types of water can be handled with normal water loss procedures, however recovering from Category 2 and Category 3 water damage involves additional considerations.

Gray Water-

A Category 2 water loss, or “grey water” refers to a source of water which contains a large degree of chemical, biological, or physical contaminants that can cause health effects. 

Black Water-

Category 3 water loss involves water that is contaminated and can contain pathogenic, toxigenic, or other harmful agents. Such water contains things like silt, organic matter, pesticides, heavy metals, regulated materials, or unsafe substances.

2) Make Sure You Investigate All of the Damage

The challenging thing about recovering from water damage from something like a broken pipe or storm damage is that you can typically only see the visible surface damage. The majority of the moisture is actually hidden in walls, floors and more, making it necessary to identify and thoroughly dry all of the affected areas to prevent mold growth. If the wall has insulation, we will use flood cuts. We may even need to remove your base molding and flooring materials depending on damage, these are things that can become overlooked doing it yourself.

3) Establish Proper Airflow and Keep the Windows Closed When Drying

Once moisture becomes present, your first thought may be to open windows to assist in the drying process, in reality this may not be your best move. For example, if your building is mechanically ventilated, the systems need constant pressure levels to work correctly. You should avoid excess heat, cold, and humidity, or you may end up slowing the drying process. After we remove wet materials and create necessary cuts in the walls, we begin placing down drying equipment. This process continues until moisture meters read safe levels again.

No matter what type of water damage you’re dealing with, don’t hesitate to call us at 919-533-6776. 

Dealing with the Cleanup After a Fire

4/1/2022 (Permalink)

What's next?

Few things are as devastating to any homeowners as a house fire. If your home catches fire, our team at SERVPRO of Lee & South Chatham Counties works to aid you in the process of rebuilding. However, there are a few things you must do after a fire has occurred that applies to homeowners anywhere in Manhattan, or anywhere else. 

Give Your Insurance Adjuster a Call

You must call your insurance company promptly after. Your agent will help you figure out what happens after the fire has been put out, and they will walk you through the process of finding the proper contractors. Your adjuster should assist you in finding a place to stay in New York while your home is no longer livable, and they can help you figure out the financial situation you are now in. 

Calling in the Restoration Specialists

SERVPRO is a restoration company that helps people with their homes following a fire throughout the US. What makes a restoration company imperative is that you cannot just head back into your home after there has been a fire. There are numerous hazards that must be cleaned, boarded, and a variety of other issues that must be handled first. For example, the water used to put out the fire can cause water damage, a whole other problem to add to the list following a fire. 

Sort Your Property 

Once you have a restoration specialist handle the details inside your home and you’re cleared to enter, it’s time to sort your property out from what can be saved and what you must part with. There may be undamaged items in your home that you can salvage. There are many more that are unsalvageable, and those items will need to be sorted and disposed of. 

Being the victim of a house fire is heartbreaking. It’s also a scary process to deal with, but you are not required to go through this alone. The people you hire at SERVPRO are there to help you with your new needs, we are here to make sure you know what to expect and how to handle it!

Emergency Water Service

3/29/2022 (Permalink)

Disasters know no time frame. Unfortunately, many occur in the overnight hours, especially in the commercial market like hotels and nursing homes. In many cases, these types of emergencies with water dripping from a ceiling happen at night rather than during regular business hours.

It's comforting to know that SERVPRO responds 24/7/365 to meet the water damage needs of our commercial clients. We understand that working with commercial properties like hotels and nursing homes demand attention simply due to the population they serve. Whether it be a vulnerable one like nursing homes and senior living centers, or transient ones like hotels; safety is an upmost concern.

A SERVPRO certified water technician's first task on any job is to assess for safety. Standing water, buckled or hanging ceilings, the type of water (Category 1,2 or 3)?All these decision are made first before a plan of action is implemented.

Having a trained and certified water restoration company like SERVPRO ensures that the job of restoring your commercial property will be done by IICRC standards. SERVPRO is "always here to help".