We want to help you!

4/15/2020 (Permalink)

Say HELLO to one of our Production Managers and two of our Technicians. They are always ready for whatever the day throws at them. :)

At SERVPRO of Lee & South Chatham Counties, we emphasize daily the importance of connecting with our customers. Unfortunately, in our line of work we encounter people when they’re often under a lot of stress - a family that has experienced a fire in their home or water sitting in their basement with their prized possessions floating around. That makes us alter our approach when dealing with those who call on us. We understand that each person who calls our office has chosen us and instilled trust in our company to remediate the circumstances they’re facing. We also know that we must work diligently to maintain that level of trust, to reassure them and communicate with them every step of the way.

Our technicians can spend anywhere from a few hours to several months at a property working to make their home “Like it never even happened.” Spending any amount of time in someone’s personal space creates a unique connection. Our staff are encouraged to get to know the individuals they interact with on a personal level, to become more than just a logo they might recognize down the road. At the end of the day, we’re simply people helping people. We leave our franchise each day to assist those in our community that are in need. If you chose SERVPRO of Lee & South Chatham Counties, don’t hesitate to hold a conversation with any of our staff about matters other than work being done for you! We truly care about each person we come in contact with and hope that is displayed by our actions.